Tired of Waiting? Tips to Help You Navigate Our Waiting Room and Hospital Hours.

There are a lot of reasons that we, at Swartz Creek Veterinary Hospital, choose to be a walk-in hospital, but the biggest reason is that a pet owner can have their furry friend seen by a veterinarian the same day they have a health concern, without having to wait for an appointment.  At some veterinary clinics that wait can be a week, or more.  The walk-in format allows us to address small problems before they turn into big problems, or to get urgent issues treated right away. Unfortunately, the downfall to this format of patient care is, sometimes we are extremely busy, and it results in a longer wait time for our clients.  We certainly don’t want any of our clients having to wait longer than necessary, and we try our best to move patient care along in a timely manner.  With that being said, there are just some times where all of our doctors are either involved with multiple pets, or urgent/complicated cases. Despite our best efforts, this slows down the flow of patients heading into exam rooms and increases time in the waiting room.  In an effort to help our clients avoid long wait times, we wanted to share some insights for times at our hospital that are, generally, not as busy.

  • Monday, Friday and Saturday are high volume days, and are the days we see clients having to wait longer.  On those days we do have 4 veterinarians scheduled to try and handle the heavier load of patients.
  • Saturdays tend to be extremely busy, especially because we only see patients from 9 am to noon.
  • Tuesday, Wednesday and Thursday are less busy, in general.
  • Wednesday is our late night, where we close at 6:30 pm, so this may be more ideal for working clients.
  • If you come in right at 9 am, or right at 2 pm, more than likely your pet will be able to get into an exam room quicker.
  • Coming into the hospital between 11:15 am and noon, when we close, can be a busy time any day of the week.  If your pet is ill, coming in before 11:00 am is recommended, to give our team a good chance to thoroughly evaluate your pet and perform any necessary diagnostics or treatment.
  • If you request to see a specific veterinarian, please note there may be added wait time, depending on how many other clients have requested that same veterinarian.
  • While we are a walk in hospital, we are not equipped to be an emergency hospital.  If your pet has a true emergency, it would be in their best interest to be taken straight to either Animal Emergency Hospital in Burton, Michigan State University in East Lansing, Oakland Veterinary Referral Services in Bloomfield Hills, or Veterinary Care Specialists in Milford.  Phone numbers to these facilities are listed on the bottom of our website home page
We also have some tips for making the visit to our hospital easier on both you and your pet, especially if it is at a time when we are busy.
  • We do have Adaptil and Feliway pheromone diffusers running in our waiting room, to help decrease anxiety in your cat or dog while they wait.  If they need extra help, we can also spray a towel with Feliway, to drape over their carrier (for cats), or bandanas  sprayed with Adaptil (for dogs).
  • If you would prefer to wait in your car, or outside with your pet, please come in and sign in, placing your cell number next to your name, along with a detailed reason for your visit.  We will call you if we need more information, or when a room is available.
  • We recommend that all cats come into the hospital in a carrier.  In the past, several feline patients have escaped in the parking lot, or been stressed out in the waiting room with canine patients.  The carrier allows them to hide and feel safer in an unknown environment, while keeping them confined.  We want all our patients to be safe, both inside and outside the hospital.
  • We have a smaller, quieter waiting room just past the reception desk, if your pet would feel more comfortable there, away from the activity of the main waiting area.
  • If you need refreshments while you wait, our Paws Cafe located in the smaller waiting room, has coffee, tea, and a drinking fountain available.Just need to pick up flea/tick/heartworm prevention, medicine, or food?  If you call it in ahead of time, we can generally get you in and out faster. We will still ask you to sign in at our reception desk when you come to pick it up.  Unable to call it in during our office hours?  You can send refills on food or other prescription items through our website, or our patient portal ePetHealth here. Please allow 24 hours for us to fill orders via online options.

We greatly appreciate our loyal client base that is so willing to wait, just to see one of our veterinarians with their pet.  We are trying our best to take care of our clients and make sure your experience at our hospital is the best it can be.  Please let us know if you have any questions or concerns on this matter.  Thank you!

Swartz Creek Veterinary Hospital